Support Engineer

Job Responsibilities:

  • You will work to resolve customer reported incidents
  • You will review and implement client requests for the custom technical configuration of their recognition solution
  • ·You will review and implement requests for technical configuration in custom demo environments
  • You will be processing customer data in test and production environments
  • You will work with internal teams (Development, Systems, DevOps and DBAs) to resolve issues related to software applications running in the SaaS platform
  • You will provide Root Cause Analysis for critical issues
  • You will take ownership of incidents through to resolution, including accurate documentation, as well as communication with customers and/or internal teams
  • You will work on initiatives relating to the automation of technical configurations tasks
  • You will accurately document solutions and create knowledge base articles to help customers and internal teams resolve issues fast


  • 3+ Years Experience in the IT industry
  • Previous Experience in Software/software support is a must with experience in C#
  • Strong analytical, problem solving and troubleshooting skills
  • Strong SQL Skills with the ability to write SQL queries in order to troubleshoot complex issues
  • Good Working knowledge of Database technologies
  • Ability to communicate clearly with customers and internal teams (both technical and nontechnical audiences)
  • Ability and willingness to learn new technologies in a fast-paced environment
  • Adaptable, flexible with proven experience of delivering quality solutions in a fast-moving business environment
  • Ability to manage multiple incidents simultaneously and prioritise in line with defines SLAs
  • Demonstrated attention to detail as well as ability to take initiative and follow through on commitments made to customers/internal teams
  • Good understanding of Online Services, Internet-Based systems and SaaS applications
Job Type: Full Time
Job Location: Coimbatore

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